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THE owner of a newly-opened restaurant has suddenly shut up shop after going on a rant about ‘unreliable staff’.
Otterburns opened in Sandymoor, Runcorn, last March after months of planning and construction.
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The restaurant offered breakfast, lunch and dinner as well as boasting a coffee house and bar.
A full drinks menu was also available, with coffee being served in the day, transitioning to a luxury and premium wine and cocktail menu in the evening.
However, owner David Watson has since decided to temporarily close, blaming staffing and ‘ too critical’ customers.
In a statement on the restaurant’s Facebook page, Dave revealed that “various problems have plagued us”, leading to him looking for a new owner.
The statement reads: “Historically, a professional general manager has been extremely difficult to find, with unreliable staff constantly adding to the daily operational issues.
“We’ve had a chef consultant, been through seven chefs, five general managers, eight supervisors and goodness knows how many servers – maybe that’s a testament to how difficult it is to run a hospitality business post COVID, or maybe just a comment about generational differences in attitude to real work?”
The owner also blamed ‘critiquing’ customers, writing: “You’ve critiqued us hard and if I’m honest, sometimes too hard, and the online ‘bashing’ has blown our minds.
“You’ve been a tough and fairly unique crowd to please, often rightfully so but sometimes not – grown adults making young servers cry is never acceptable.”
Dave said because of the staffing issues and the ongoing criticism, the restaurant has struggled to keep up with service levels, leading to Otterburns’ reputation suffering.
Over the last year, the restaurant has tried to keep up with the community’s demands, offering live music every month, drink and food offers, Sky Sports and party events.
As Dave said: “We’ve tried, tirelessly, to meet your expectations.”
But, he added, he doesn’t feel the restaurant has the “support of the community” anymore to continue to keep going.
He said: “I know from speaking to various regular customers that we got it right an awful lot of the time and I know that the set-up is right for any new owner to come in with a fresh broom and a clear head to make it work.”
Dave has said that when the business eventually gets a new owner and it reopens, he hopes the community will give the new owner ‘a chance and a revisit’.
Ending the announcement with a plea, he said: “Understand that, even your simple coffees/breakfasts take a great deal of effort and planning to get to your table.
“Understand that the UK Government make it extremely hard for businesses, suppliers make it hard, the local council make it hard, but the new owners will be doing it just for your enjoyment.
“Please be kind.”