A FLIGHT attendant of 10 years has revealed which class of passengers is the most annoying and difficult to deal with.
Paula Gahan shared the inside scoop about flyers and said economy passengers weren’t the worst.
Gahan – who is based in London – has had her fair share of customer interactions while working on international flights.
The flight attendant shared some of her thoughts on the different types of flyers she has encountered, per The Telegraph.
Gahan shared which class can be the worst to deal with while up in the air.
The decade-long cabin crew member said premium economy passengers are “stuck in a bit of a quandary”.
She said: “Most passengers are delightful, so it’s hard to pick one class that is more difficult, but if I had to pick one, it would be premium economy.”
Gahan shared the differences between flyers in each of the four cabins.
She said the smaller number of people in first class meant it was less likely for cabin crew to encounter difficult flyers.
Gahan then described business class passengers as “used to it” as they fly in that cabin often.
The attendant also explained that economy flyers were mostly easy to deal with as they often have a laid back attitude to the service and their experience.
She said: “Economy flyers are pretty easy-going about the service.”
Gahan explained what could make premium economy flyers different to the rest.
She said: “But premium-economy passengers are stuck in a bit of a quandary: they can’t quite afford business but feel they are a little too good for economy.
“Wedged between two worlds, glimpsing life beyond the business-class curtain, they’re in a state of turmoil.
The flight attendant revealed what these premium economy flyers could do that made travelling with them more demanding.
What are the classes of air travel and what makes them different?
Economy class
- This class is the cheapest option for flyers.
- Limited services are offered to passengers in this cabin and they sit in standard seats.
Premium economy class
- This is a step up from economy.
- Passengers are often given wider and more comfortable seats with better leg room.
- Meal options are more varied than in the lower cabin.
Business class
- This cabin offers much more comfortable seating and sometimes reclining seats that can turn into a bed.
- Passengers here are given more privacy, better food, and more hands on service.
First class
- This is the most premium class of flying with tickets often setting people back tens of thousands of pounds.
- Passengers are offered chef-like dining, expensive drinks, and more attentive care.
- Fully reclining seats and even private seats can be expected.
- Some airlines make Wi-Fi and showers available for these passengers.
She added: “These people tend to complain the most, demand everything they can get, and have their fingers glued to the call bell.”
Gahan has not been the first member of cabin crew to complain about this class of flyers.
Another flight attendant previously told The Sun that premium economy is where the “worst passengers are often found”.
They said: “Not many people realise it, but the premium economy section is the place where you’re most likely to find argumentative passengers.”
“I think it’s because the people who sit there are the ones who expect the most, and it’s usually stuff we just can’t provide.”
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