A MAJOR retailer has urgently recalled a popular pillow that could burst into flames.
The posh shop released an “important safety warning” after the homeware item failed safety tests.
John Lewis has released an urgent warning for shoppers[/caption]
John Lewis announced its Carnival Floor Cushion was being recalled, with owners have been warned to return them immediately.
On the website, the brand said: “John Lewis & Partners are recalling the above product due to results of routine testing finding it did not meet the fire safety requirements.
“This means there is a potential risk of a fire, if the product is exposed to an ignition source.”
Those who have picked up the luxury pillow have been urged to “stop using the product” and “package” it up to avoid harm.
Once wrapped up, the colorful patterned pillow can be returned to any John Lewis store for a full return.
It was removed from the shelves on February 14 but the sought-after item had still been sold for nearly two weeks, putting customers at risk.
The retailer added: “We’re very sorry that it has been necessary to recall this product, and for the inconvenience caused.”
This isn’t the only product John Lewis has been forced to recall over health and safety fears.
The Muse Rechargeable Table Lamp from Tala is also thought to be a fire threat due to an issue with the bulb.
Owners of this particular model have been asked to check the bulb to see if it’s faulty.
The products affected are numbers 10992802, 10992801, 10992812, 10992813 and 10992811.
John Lewis shared on their website: “Tala have identified an issue with the bulb in some batches of The Muse Portable Lamp manufactured between January 2021 and January 2024.
“This means there is a small risk of the bulb overheating the battery, which could pose a fire hazard.”
If you bring you head to Tala’s website you are able to order a replacement for your minimalistic table light.
John Lewis has come under the spotlight recently for more than just its product recalls.
The high-street store is scrapping annual company bonuses for the third year running.
It said it’s axing the highly-anticipated paychecks despite seeing annual profits jump higher than previously.
Profits are said to have tripled to £126million from £42million a year ago.
However the group said it would not pay out a bonus once again for its staff of around 73,000 people.
Your product recall rights
Chief consumer reporter James Flanders reveals all you need to know.
Product recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item
